I placed an order for a baking dish set from an online platform on December 2 for my son’s birthday. The first delivery arrived with a significant scratch. I reported it right away with photos, but received no response for four days until I followed up. I was informed via email that the delay was due to a staff member being out of the office. A replacement was sent on December 16, after the birthday celebration, and it too arrived with noticeable scratches, indicating a lack of quality control. I was then expected to carry the damaged item to the post office while managing a child in a stroller. Finally, the third dish arrived without damage, over a month after I initially ordered. Despite the missed occasion, ongoing issues, and the inconvenience caused, I was told there would be no compensation since the matter was considered “resolved.” This experience reflects shockingly poor customer service and a disregard for customers’ time. I strongly advise against purchasing from this service.
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ECookShop is the official kitchenware website of Dawson's Department Store in Clitheroe. We offer competitive prices and regular discounted sales on high quality items from major manufacturers. Browse our catalogue online now. If you have any questions, call us on 01200 421010 or, alternatively, call in to Dawson's Department Store in Clitheroe to see our full range of homeware items.See more
