I wish I could give 0 stars.No matter what, don’t use this service. The communication is practically non-existent, there is zero transparency, and the support team doesn’t seem to care or handle requests in a way that actually helps. Not only were they two weeks late to pick up my package (and it was only resolved because I kept checking, as I didn’t receive any update), but they also lost my package in the end.Their support system is nonsensical, and it feels impossible to get in touch with a real person. You just go through endless conversations with bots, and they even close your ticket without solving anything. It's truly awful. Besides losing my package and giving me different excuses, they are now refusing my partial refund, even though I paid extra for protection. It's been several days and it only gets worse, it seems like a joke. I couldn’t be more disappointed and stressed about this. It’s the worst parcel experience I’ve ever had. I honestly don’t understand, because I had used this service three times before and had good experiences; which is exactly why I chose it again.Save yourself the time and money, and choose another company. Seriously.
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