Thanks to EcoPlus Electric I'm out $500! Stay away!I hate to trash a (presumably) environmentally conscious company, but after my experience you need to be warned. Bottom line, I am out over $500 because these people cannot or don't bother to communicate.How did this happen? I thought they'd be a good company to switch to, made my application, got a welcome email with a reference number on it, assumed everything was okay. Allowed my old contract with Shipley Electric to lapse, months later found out Eco Plus never enrolled me after all. Never emailed me that there was any problem (they said they made a phone call which obviously never got through, I also didn't get a voicemail). No written communication! No follow-up! What kind of company does this??Shipley charged me for a month out of contract so I got a bill for over $1100 instead of the normal 500 or so. I don't blame Shipley, I never renewed!Emailed upper management at EcoPlus to straighten this out, told him I was out $500 because of their non-communication, got a brusque phone call from a rep who offered me the original deal I thought I had in the first place, nothing more.. Really? They said I gave them my PECO account number instead of this special number that you use to change suppliers. It's true, I made that mistake, but they never told me. That's on them! I offered to sign on if they would credit my account for the amount that they caused me to lose. No response . Expert ghosters.Emailed upper management again, this time no response from them either. I told Travis Tangredi, a principal there, that I was circulating this review. Guess he didn't care - still ghosted. Well at least they're consistent.Looking at their reviews and BBB info, a lot of people warned of sleazy practices, prices suddenly changing, contracts ending without notice. Seems they don't know how to communicate, at the beginning or at the end. They had nothing to gain by not communicating with me, they lost the sale, so I won't say they're purposely cheating people out of money, however, they are sloppy to say the least, and you become the victim if you're not willing to take it all upon yourself. Not a way to do business. So until they figure out how to communicate properly I strongly suggest you stay far away. There are so many other electric suppliers out there to choose from. Be warned. And good luck!
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