I thought it was going well. been with them for a while, but I guess I should've looked closer. I finally realized there are rando charges that vary month to month. When I tried to contact customer service online, the bot was useless. and i called first thing Monday am when they opened. 9:05 am and I was on hold for nearly an hour as caller 1 when I hung up. I called back, was caller 4, the wait time went up, and now I have been caller 1 for the last 57.54 minutes. I don't think I'm going to get an answer any time soon. I am going to see about what can be done. Dang. What a joke. UPDATE. I never did get through to them, but they got through to me when they saw that I canceled my account. Asked about the charges, it was something to do with the intro program not intro rates, but after that expired then these charges were added. blah blah whatever. So I said forget it. Not worth the hassle. We should be able to switch like PA power switch says and not get penalized especially when you call every month to check on it.
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