I have been trying to get back a £327 deposit from this company after spending £6600. I've contacted customer service seven times, including filling out a disputes form, but the response is always the same: they will inform the director. As the sole director, you are failing in your responsibility to ensure timely refunds. This situation feels like a theft of my funds if they are not returned. I strongly advise against dealing with this firm if you cannot risk financial loss.
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