This is a response for those who, like others, are struggling to receive their rightful refunds from the company. I faced a similar situation last year, feeling ignored while pursuing my refund. Ultimately, I managed to reclaim my £2150, and here’s how: Reach out to a consumer advice service for guidance. After following the necessary steps to allow the company a chance to refund me (which they didn’t), I was advised to file a County Court Judgement (CCJ) in small claims court. Once the company received my CCJ, they refunded my money, albeit seven months late. I also included interest on the CCJ and charged for my time spent on this issue. Maintain a dated record of all communications and keep postal receipts for any important letters sent. I hope this information is helpful. Unfortunately, I can't respond to queries directly. Best of luck in reclaiming your funds; don’t let the company get away with this!
Claim your business profile now and gain access to all features and respond to customer reviews.
