Review Time
The sales tactics were overly aggressive, with a representative making unrealistic claims about lower rates. I felt rushed into signing a three-year contract at a much higher price than I had previously. When I expressed my concerns the next day, I was told it was a binding contract, despite the misleading information provided earlier. My acknowledgment was recorded, but the misleading statements were disregarded. I attempted to contact the support team multiple times, but received no response, despite promises. I've been overwhelmed with calls from the service, resulting in a substantial exit fee for the contract. I strongly recommend being cautious about the company's claims.
Today, I spoke with a representative who was friendly, helpful, and courteous. They walked me through every step, making the transition from my previous energy supplier completely stress-free, especially given the issues I had been facing.
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