Review Time
You try to deliver yesterday Saturday. I spoke by phone with the delivery man, told I was out during weekend and agreed to receive on Monday between 10 am and 2 pm. How can you report that the parcel is delivered on Sunday after this ? Terrible.
The courier service is too delayed than expecting time frame. They are mentioned on website that delivery within 5_10 business day but they delivered my order on 14th day.
This company is a waste of space, any suppliers using them need to think twice! They started really bad in my area but then improved and deliveries started to arrive, unfortunately they are now rubbish again! Failed deliveries, claim my address is wrong when everyone else delivers without issue. I received an email to say out for delivery and 1 minute later another to say incorrect address, total garbage and lies. If there are real issues I accept those but stop sending me emails that are not true, you make your company looks stupid and untrustworthy, review the drivers and agents you use in my area urgently please!
It was delivered to the wrong house, usually the courier calls me before delivery, I was at my home, nobady call me, just the courier dropped my package to the wrong place. My address is Cale Osa Mayor 11, block 3, ap. C13.
They misplaced three different packages over the Christmas period and only delivered one out of four. It feels like a circus with such poor management. They even assert that packages are still on their way, merely to postpone your refund. It's a complete scam from a logistics provider.
I had a frustrating experience recently. On Thursday, I received an email stating that my package would be delivered that day. I reached out to the support team to confirm if the courier would contact me upon arrival, and I was assured they would. However, no one reached out, and on Friday, I received another email informing me of an issue with my delivery: "We have encountered a problem with the delivery of your package and are working to get it to you as soon as possible. If you haven't received any information in 72 hours, please contact us through our website." I immediately sent an email for more details since I hadn't received any calls. Then, on Sunday, I was informed that after multiple delivery attempts, my package was sent back. It's frustrating that no one ever called, and I doubt the courier even attempted to deliver it. In the support chat, all they could say was, "I’m sorry, we cannot do anything; please contact the company for a refund."
When my package arrived, I was not at home, so I asked a neighbor to receive it. However, less than 3 minutes later, when she opened the door, the courier had already left. It turned out he was at a completely different location and mentioned that the delivery would be rescheduled in a few days. This is the second time this service has either lost or failed to deliver my package. My friend even asked the courier to wait. The courier did not pick up the phone, and when he finally did, he was already in another city. My friend had to drive to him because the package was crucial, and I didn’t want to risk not receiving it again (my previous package was never delivered and was lost). Very disappointing service.
I received a notification about my package indicating it would arrive on December 16. Now it's December 19, and I'm still waiting. After reaching out to the support team, I was informed the parcel was out for delivery and would arrive within the deadline. When I inquired about the exact deadline, they failed to provide an answer and just reiterated that it would arrive on time. Extremely frustrating experience.
I frequently purchase small electronic items from various online platforms. However, I had a disappointing experience with a delivery service in Andalusia. They claimed they made three delivery attempts, stating "nobody home," but that was not true; no attempts were actually made, and the doorbell was never rung! This has led me to stop ordering from the platform. In southern Spain, this delivery service seems to prioritize eco-friendliness over actual delivery efficiency. Many others have shared similar frustrations online.
Fiz um pedido na loja há quase um mês e recebi uma notificação de entrega do serviço. Depois disso, comecei a receber alertas de que tentaram entregar meu pedido, mas falharam, alegando que foi enviado de volta à loja. Estive em casa o tempo todo, e essa empresa não fez nenhuma tentativa de entrega. Um mês se passou e ainda não recebi meu pedido nem um reembolso! A loja culpa o serviço de entrega, enquanto o serviço de entrega culpa a loja. É frustrante!
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