I received a reply for my previous review "Reply from Ecotoppers7 days agoWe’re really sorry to hear how upsetting and frustrating this situation has been for you, especially after going through the effort and cost of returning your items. We apologise for the distress and disappointment this has caused and understand why you’d feel let down.Our intention is always to ensure returns and refunds are processed correctly, and we would like the chance to review what has happened with your return and payment status. Our support team can check the return delivery, confirm processing progress, and help clarify the next steps toward resolving this.Please contact us at (email address given)with your name and order number so we can locate your details and investigate this promptly.Thank you for bringing this to our attention — we’ll make sure it is carefully looked into."And, I replied to the email address but there was silence again.. No reply, no refund. It seems the reply was only a publicity stunt. They never respond to emails and don't answer the phones.. This is a scam!!!
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