Review Time
while timing was slow in delivery, the product has been a treasure, a far more comfortable sleep. After the Eco Topper i went on to buy pillows as well, also comfortable. very happy with purchase, thank you.
I did have one unfortunate issue but Ecotoppers were able to work with me and communication was easy, the problem rectified, would I recommend? Yes, I would
BP
I paid express shipping for a mattress topper order, it took 2 weeks to receive my order. I emailed to follow up and where my order was? I did receive a quick and genuine response informing me they would check abc get back to me,
I never received another response until I once again reached out, I then did receive an email telling me it was at post office ready to collect.
I would rate the cutover service as quite poor and don’t expect a quick delivery,
Probably will not purchase from there again
I paid express shipping for a mattress topper order, it took 2 weeks to receive my order. I emailed to follow up and where my order was? I did receive a quick and genuine response informing me they would check abc get back to me, I never received another response until I once again reached out, I then did receive an email telling me it was at post office ready to collect.I would rate the cutover service as quite poor and don’t expect a quick delivery, Probably will not purchase from there again
Big BIG scam, turned up within 10 days, is meant to be plush 10cm thick bamboo topper but is maybe 1/2cm thick, made very cheap, stitching is all over the place, not one bit of bamboo material used what so ever, if your like me and buy Willy nilly and look at proper reviews after buying, contact your bank they will give your money back the company can’t be contacted, iv been paid back already thanks to my bank and I’ll use the topper for a dog mat, they also have several other on line companies like Adorearth exactly the same pic, reviews everything, be careful, read reviews from other sources and not on there website as they make fake reviews
Wow! This product has honestly changed my life. Sleep quality is up and the morning stiffness just vanishes. I used to ache every morning, especially after a long day, but not anymore! It's like having a personal massage therapist every night
I received a reply for my previous review "Reply from Ecotoppers7 days agoWe’re really sorry to hear how upsetting and frustrating this situation has been for you, especially after going through the effort and cost of returning your items. We apologise for the distress and disappointment this has caused and understand why you’d feel let down.Our intention is always to ensure returns and refunds are processed correctly, and we would like the chance to review what has happened with your return and payment status. Our support team can check the return delivery, confirm processing progress, and help clarify the next steps toward resolving this.Please contact us at (email address given)with your name and order number so we can locate your details and investigate this promptly.Thank you for bringing this to our attention — we’ll make sure it is carefully looked into."And, I replied to the email address but there was silence again.. No reply, no refund. It seems the reply was only a publicity stunt. They never respond to emails and don't answer the phones.. This is a scam!!!
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