In January this year, I looked to switch from the horrible EDF to another provider. I contacted ecotricity. spoke to someone called sam bennett. she lied to me. wasn't transparent at all. did not disclose to me that their company probably wasnt the right one for me as i'm low income and they do not cap their rates. i had told sam i was vulnerable and she still did not disclose anything. i found out a week later, on my own. i then quickly switched to another provider. i thought everything was fine. nobody told me otherwise. now we're in mid march, and i realised, again on my own, that my gas was never switched to the new supplier. ecotricity are trying to blame the new supplier, claiming they never requested my gas to be switched to them. my new supplier sent me screen shots proving otherwise. so they lied again. they also claim that if i switch now, i am slapped with a £75 fee for ending a 12 month contract early. furthermore, they cannot tell me how much i owe for gas, as i havent paid them a penny, as until now, i thought my gas was with the new supplier. they also would not give me my own account number by phone due to "data protection." they have done nothing to resolve this mess that isnt my own fault. it has left me terribly distressed when i have health issues. appalling.
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