After 4 weeks and 26 emails, there is still no resolution for the faulty unit that has been inactive for 3 months. We followed all recommended troubleshooting steps, yet we were told it's out of warranty, despite having 5 months remaining according to our receipt. Customer service only offered apologies and a free accessory for the inconvenience, while we await a response from higher-ups. It feels like they hope we will give up and pay for repairs instead of addressing the issues.
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