Review Time
Purchased a cleaning robot from Ecovacs India. The worst customer service ever. After 4 reminders over 7 days, they still haven't sent me an invoice. They sent a guy for training but he didn't seem to know a lot. I had already installed and mapped my house but wanted to some something about the other functions. He kept manhandling the device, trying to annoyingly force stop it when the app was saying 'self cleaning in progress' - something which he had no idea about. The robot takes 30 mins to clean a room of 200 square feet because it keeps going over the same space again and again. So, it goes low on battery before it can cover the entire house. It's got the mapping right but every time I run it, it doesn't have a sense of what it has covered and what it has not. It's an average product with terrible customer support.
This company is a total nightmare. A brand new products battery failed. It took 3 weeks to fix and come back. Since they forgot the power cord. It has taken them another 3 weeks to source a power cord. They cannot track the status of the power cord and neither can they give an estimated time.
There is some call center which only says company policy and hides behind that veil. Extremely frustrating. There are no managers to deal with also. If you want to make your life hell deal with them. No wonder the company has got a 1.6 rating.
Believe all the bad reviews. I have had so many issues with Ecovacs. Had to send back multiple times - then had a replacement which was faulty and then another replacement which was faulty again- they now want ME to pay for the repairs and shipping for a machine they sent me as a new machine. But they won’t help me as the ORIGINAL machine which is long gone by now - is out of warranty. Of course it is - this has been going on for 2 years - almost to the day - strange that!
Avoid. Even tried emailing the CEO in that frustrated but of course it will go into the abyss they call customer service.
I am deeply unsatisfied with my experience. After just 6 months, my device has become entirely unresponsive—the app fails to function correctly, and the robot is essentially useless. I contacted customer support and spoke with a representative. The advice given was shockingly basic (such as unplugging it and doing a factory reset), and the representative was quite rude, interrupting me during the call, and ultimately hung up when I sought a genuine solution. To make matters worse, their 'warranty' process requires me—the customer—to find a suitable box to send this heavy machine back, only to wait over 3 weeks for repairs. There’s no collection service, no replacement offered, and no accountability for a product that malfunctioned within its first year. I recommend saving your money and choosing a brand that truly cares about its customers. I would rather discard this device than face their support team again. I will also make it a point to inform others on social media about how poor this company is.
We needed a new robot vacuum for our downstairs area, and after some research, we chose a model that has proven to be ideal after a few months of use. It may take a bit longer to navigate, but it ensures every corner is spotless. The bagless feature is a game-changer. We couldn't have made a better choice!
After 4 weeks and 26 emails, there is still no resolution for the faulty unit that has been inactive for 3 months. We followed all recommended troubleshooting steps, yet we were told it's out of warranty, despite having 5 months remaining according to our receipt. Customer service only offered apologies and a free accessory for the inconvenience, while we await a response from higher-ups. It feels like they hope we will give up and pay for repairs instead of addressing the issues.
I own a unit from the company, and within 18 months, I've had to replace it twice due to faults. Now the third unit has malfunctioned, and they refuse to address the issue. Although they claim the warranty covers from the original purchase date, they seem unconcerned that the product fails within a year. Calling customer service is futile, as I only receive scripted responses with no option to escalate. In summary: poor quality product and even worse customer support.
I am truly appalled by my experience with the company. The device was new and used only a few times before issues arose. I sent it for repairs, expecting a straightforward fix, but received it back in unacceptable condition—scratched, dirty, and damaged. I exchanged over 25 emails with customer service, but each interaction was unhelpful, lacking accountability or real solutions. They eventually suggested sending it back to the same repair center that caused the damage initially. Frustrated, I turned to a different platform's customer service, which was efficient and helpful. They arranged a refund without any issues. I would not recommend this company to anyone.
The product stopped working just two days after it arrived. Although a replacement or refund was offered, it required the return of the unit first. The company has since claimed they did not receive the return, despite having multiple proofs. Their customer service consists of generic replies that are completely unhelpful. I have initiated legal action against the company for not adhering to consumer rights.
Claim your business profile now and gain access to all features and respond to customer reviews.
thinkific.com
pdf-suite.com
minidisc.com.au
cubexsoft.com
applepakistan.com.pk
eoscapitaltech.com
teikametrics.com
what3words.com
clubhosty.com
acurite.com