ecovacs.com

1.4
1.4 Based on 41 reviews

...

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tepi3008
Defective product with Terrible Customer Support

I own a unit from the company, and within 18 months, I've had to replace it twice due to faults. Now the third unit has malfunctioned, and they refuse to address the issue. Although they claim the warranty covers from the original purchase date, they seem unconcerned that the product fails within a year. Calling customer service is futile, as I only receive scripted responses with no option to escalate. In summary: poor quality product and even worse customer support.

1
Date of experience: Dec 19, 2025

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