I am deeply unsatisfied with my experience. After just 6 months, my device has become entirely unresponsive—the app fails to function correctly, and the robot is essentially useless. I contacted customer support and spoke with a representative. The advice given was shockingly basic (such as unplugging it and doing a factory reset), and the representative was quite rude, interrupting me during the call, and ultimately hung up when I sought a genuine solution. To make matters worse, their 'warranty' process requires me—the customer—to find a suitable box to send this heavy machine back, only to wait over 3 weeks for repairs. There’s no collection service, no replacement offered, and no accountability for a product that malfunctioned within its first year. I recommend saving your money and choosing a brand that truly cares about its customers. I would rather discard this device than face their support team again. I will also make it a point to inform others on social media about how poor this company is.
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