I purchased a jacket in-store for my husband, but it was the wrong size. We accidentally recycled the receipt, but the tags were still attached, and I had the purchase on my credit card app. I called to see if I could return it, and was told to visit the store on the 14th for a manager to assist. When I arrived, I was informed that the company didn't trust employees to look up receipts by credit card. I had to call customer service from the store, where a representative spent nearly an hour asking irrelevant questions regarding my online order. I repeatedly explained that I bought it in the same store and just needed him to locate the receipt. In the end, he said a “specialty team” would follow up by the 17th, but no one has contacted me. In my experience shopping elsewhere, providing my credit card has always allowed for receipt retrieval. This situation was incredibly frustrating, especially as I was trying to replace a broken jacket for the holidays. I'm now considering switching to a different brand.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.