Reviewing from Canada. Terrible experience with online ordering. I ordered three items at the beginning of November (avoiding both the Black Friday rush and an imminent postal strike.) One item arrived and the other two, shipped separately, never appeared. I re-ordered the two missing items (one of which is the second piece of a pair) on November 26. The parcel was shipped on December 2 from Ontario. (Postal strike was in full swing as of November 14.) It arrived in my home city of Calgary on December 7, which is still the status as of December 13. Customer service by email wasn’t helpful, so today I tried by phone (with a dog barking in the background of the customer service representative’s location for the entire conversation.) Apparently Eddie Bauer’s shipping company partners with CanPar, which is Canada Post. So the parcel is now in limbo. Every other company has found shipping alternatives during the strike. Apparently this is “beyond Eddie Bauer’s control.” Hmmm. I don’t think your shipping partners are beyond your control. This is huge incentive for me to do what I should have been doing all along: buying from Canadian companies who have the sense to ship with non- Canada Post companies during a national postal strike. My bad for not checking who Eddie Bauer was shipping with during the strike. When you assume….Update: Package arrived December 20. CanPar apparently is not Canada Post, so no idea why it took so long. Hoping everyone else gets their orders too. Now I’m unsubscribing from Eddie Bauer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.