They really need to up their shipping game if they want to compete with other players like Amazon. Ordered a jacket on Saturday. Got shipping notification on Sunday. Now it’s Wednesday night and according to Landmark Global, they still have not received the parcel and hence cannot start shipping it to me. Contacted Eddie Bauer via both phone and online chat and neither agent could tell me whether the jacket is still in their possession or with Landmark Global. They kept repeating the customer service line of “just wait 5-7 business days from shipping”. Not helpful at all. And who ships at such glacial speed nowadays.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.