I ordered an ivory corduroy blouse and two pair of jeans. The blouse was shipped first as the jeans were on backorder. The first package arrived 10/10/24. Inside the package was a pair of green boyfried pants. I contacted CS to let them know I received the wrong item. He was 'sorry this happened to me." He never acknowledged their mistake. The CSR located my order and quickly sent a return shipping label. Never did he offer to correct the situation and send the item I ordered. When I asked about the blouse, he said I would have to return to the website and order it. I would receive my refund 5-7 business days after they received the item. I canceled my pending order. I lost trust in EB. What an absoulute crock of BS. Eddie Bauer has lost a customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.