My complaint is much like the others. Used EB for decades but no more. Here's my experience that I wrote to them and took 4 tries before they actually refunded my money for a jacket. Never again! This is what I wrote: ", This is now my 4th attempt contacting Eddie Bauer regarding a refund and it is still incorrect. Here is what I have done so far: 1. I have emailed 3 times asking for the status of the refund and there was no response. See attached email showing the 3 emails sent. 2. I phoned today after significant tracking and emailing and it is still incorrect. 3. I received this email and the order date shown in the email below is incorrect. The order date was May 29th, 2025 not June 8th. It is now July 5th. The refund I was originally quoted was $74.49 NOT $66.50 quoted below. The original purchase with shipping was $85.69. Today on the phone the agent agreed to refund the shipping as well. I’m so confused and frustrated about the ongoing mistakes and the wasting of my time. I would hope you would rectify this immediately and compensate me." They offered me free shipping on next online order. Never again.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.