Horrible experience, was looking into one of their vests and wanted to see what order would come to with shipping ect. Somehow accidentally purchased it, tried to cancel right away and couldn’t. Called support and they said I had to wait until item arrived to make a return. Once vest arrived, had to call support to not pay the $10 shipping fee. Once returned, tracking showed it arrived over a week ago but no refund had been processed. I had to contact support directly to get a refund even processed and now it’s going to be an additional 7-10 days to get my refund. It’s crazy, I would have forgotten about my refund and they would have kept the item and my money! It’s only by luck I came across the email and thought to check my banking for the return! Absolutely horrible customer service, would not recommend buying from here whatsoever!
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.