The manager was grumpy and rude. Customer service agent advised me to go the store to get an exchange for a defective/poor quality product. But the manager didn't bother even paying proper attention on the issue. She had overall deminer attitude - which is very insulting. The manager should not be allowed to work in the retail industry with this kind of attitude-no wonder EB stores are closing.The Bennie I brought from EB was expensive and only 3 months old , take a look at poor quality control or overall poor product quality--Very disappointed. The overall product quality went down significantly comparing older products which are even a few years old. But the price went up and their fake discount are not really a discount-pretty much every week they have a 50% sale. I would stay away from this brand and this store location. Will buy Canadian instead .
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.