CATCH - 22 That has to be on purpose directed by the idiots ruining Eddie Bauer.I buy boots online and notice a major defect the 2nd time I go to wear them 62 days after receiving and 70+ since ordering. ProblemNo returns online after 60 days EVEN FOR FOOTWEAR. Customer service call center can't do anything to initiate a return as they are bound to 60 days as well.BUT I can drive two hours to the nearest physical store to replace in kind WHEN THE STORES DON'T CARRY SHOES. THERE ARE NO WAREHOUSES LEFT, JUST STORES SHIPPING FROM THEIR BACK ROOM. So now I have worthless boots that I can take to a store that doesn't have them. As their policy is to replace in kind after 60 days, but I have to drive to a store THAT DOESN'T HAVE THE BOOTS!!!I feel like I'm losing my mind. I fell for their holiday "sales" and spent a lot of money. But guess I won't do that ever again. It'll be sad when this iconic brand is no more due to either incompetence or more likely some greedy bastard in an office milking the brand for all it's worth before it's gone forever.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.