If ordering online, I would suggest that you be completely positive you will keep the item. I ordered a coat for my daughter online. It did not fit. I requested a return on 01/05/2025. The email response stated the return was being processed, an email would be sent once it was completed. After not receiving a response for over 3 weeks, I tried to return the item to a store location. They said the could not accept it and suggested a different location. The second location stated they could not accept the return. During my attempt to contact customer service, one of my phone calls was answered by a man who seemed unable to figure out his audio situation, or did not realize he answered the phone. There was music and highly bothersome noise in the background. After being placed on hold and waiting for the audio situation to be cleared up, was again informed that he was unable to help me. I was finally given a phone number and did not reach anyone, however I was able to leave a message. It was not until 02/11/2025 that I finally received a response that my return had been initiated. As a working mother of 3 children, the time and effort I put in to try to make this return timely (I was afraid they would deny my return due to the timeframe that passed before finally receiving a response), was not minimal, nor convenient. This day and age, with the amount of online shopping that occurs, it feels offensive to be charged $10 to return the product. They do offer the full amount in store credit though. After being an Eddie Bauer customer for years, this experience has completely changed my view of the company. It feels there is no appreciation, loyalty, or respect to customers.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.