I am only leaving a one-star because there is no option to leave 0 stars! I ordered a smart heated electric wi-fi enabled throw blanket at the beginning of November. Once I received the throw I learned that the app for wi-fi was not available anymore and was not even an Eddie Bauer product. No biggie! In less than three months the throw has stopped working. I paid well over $100 for this throw and now it does not work. I promptly went online to support and emailed Eddie Bauer with the issue and explained I only wanted to exchange the item. I was told I would have to drive over an hour and half away to exchange in the outlet store closest to me and that was not a guarantee they would have it. I ordered online and not at a store. I explained in my follow up email that would not work for me and was pretty much told oh well, your problem not ours. If I had wanted my money back I could maybe understand driving to the store (and I still wouldn't like it) but I only wanted an exchange for my item. All of the responses are canned responses from a customer service hub in another country. WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.