I have bought rain gear from the company several times, and I am nearly done with them. None of their rain jackets are waterproof at all; after just an hour in light rain, they always let water through. They never lived up to the specifications they advertised. I couldn't find a way to contact customer service. I'm not asking for a refund (though that would be nice). I just want to understand why they promote technical waterproof specs that are clearly not accurate.
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Eddie Bauer offers premium-quality clothing, accessories and gear for men and women that complement today's modern outdoor lifestyle.