I had a very disappointing experience with EDEL.The jacket I received was not the same as advertised on their website. The faux fur trim looked completely different, the internal filling was clumped and poorly constructed, and the jacket arrived vacuum-packed, which permanently affected its structure. This was not a minor variation, it was a materially different product to what was shown online.Despite this, customer service repeatedly relied on their “final sale” policy and internal quality standards to refuse a proper refund, even though UK consumer law still applies when an item is not as described. I was offered a 10% partial refund as a “goodwill gesture,” which did not reflect the issue or the value of the item.After weeks of back and forth and escalation, I had to resolve the matter through my bank dispute process, which was decided in my favour and refunded in full.I would strongly advise others to be cautious, especially when purchasing sale items, as advertised images do not necessarily reflect the product you will receive, and resolving issues directly with the company was extremely difficult.
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