edelclo.com

1
1 Based on 21 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1

/
5

21 Reviews

5 Star
0%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
100%

All Reviews

Filter Reviews

Review Time

Tasha Jane Hart
DO NOT BUY FROM HERE. Spent £70 on a coat which looks nothing like what was shown on the website. Re

DO NOT BUY FROM HERE. Spent £70 on a coat which looks nothing like what was shown on the website. Refunds cost £30 to send back and suggested I take a 10% goodwill gesture refund and keep the coat to sell on!!!! Absolutely ridiculous, Terrible company.

1
Date of experience: Feb 10, 2026
Tasha Jane Hart
DO NOT BUY FROM HERE

DO NOT BUY FROM HERE. Spent £70 on a coat which looks nothing like what was shown on the website. Refunds cost £30 to send back and suggested I take a 10% goodwill gesture refund and keep the coat to sell on!!!! Absolutely ridiculous, Terrible company.

1
Date of experience: Feb 10, 2026
customer
SCAMMERS!!

SCAMMERS!!! DO NOT BUY FROM EDEL CLOI brought a coat from here it turned up nothing like what they pictured on the website iv sent many emails asking for my money back but they refuse, they will only give me a percentage back pennys from what I paid or I can send the coat back but they stated this will coat £25/£30 for postaged for a coat I paid £59.95, it’s ridiculous they are scammers as iv sent them pictures showing it’s not the coat I ordered they do not care at all, I’ll be calling trading standards on them

1
Date of experience: Feb 01, 2026
DO NOT RECOMMEND

Would also give it zero if i could. Ordered my dress for dinner dance on the 5th of November (ready for December) it didn’t arrive until last week. It took over 3 months to come, very disappointing and won’t even give me a full refund and only offer 10% which is £4.50 when I spent nearly £50 on it and it didn’t even come in time!! 😡😡

1
Date of experience: Jan 31, 2026
Lynn Taylor
Would be zero if I could daughter…

Would be zero if I could daughter ordered a dress back in November 2025 for her 21st birthday in Dec it didn’t arrive… she purchased a backup elsewhere Thankgod ! she tried to get a refund for NOT RECEIVED told it had been shipped…. It has now arrived last week in January 2026 looks nothing like described and no tags (so she won’t be able to return) absolutely SCAM of a company. The dress itself is 100% see through and looks cheap…cheap beads and one in the middle is obviously missing…. Stay clear of this site their T&Cs are shocking

1
Date of experience: Jan 25, 2026
eve johnson
Awful company Do Not Buy From Them

Awful company, do not bother wasting your money. My boyfriend brought me a coat from them for my bday and within a day of wearing it, 3 of the buttons had come off meaning I now couldn't do the coat up.After contacting them, they have been so unhelpful and will not give me a refund or a new coat as it is out of the 30 day purchase window; however I contacted then about the damage within the 30 day period.Do not buy!

1
Date of experience: Jan 24, 2026
tara
DO NOT ORDER FROM HERE

DO NOT ORDER FROM HERE. Ordered a dress. Took ages to arrive. Was nothing like the online photos and when I asked for a refund they at first refused. I sent them numerous emails with my rights etc and the eventually agreed. I had to pay £16 for tracked delivery. Still waiting for a refund after I sent it back 13th December and they’ve tried to tell me I still have the dress even though they confirmed they were tracking and could see it was at customs. They said I never sent it back. Gone through credit card company to reclaim my refund but this has been an absolute joke. The quality of the clothing isn’t worth what they are wanting you to pay for them.

1
Date of experience: Jan 23, 2026
leondre0920
DO NOT ORDER!!!

DO NOT ORDER!!!! After waiting about 4 weeks I finally received my order which arrived faulty, I reported this and I was asked for photos and videos it was pretty intense considering how clear the fault was I was then told I could return it but would have to pay the return myself, bear in mind this was to china so the cost was insane Iuckily I paid with a credit card so have put a chargeback in but not everyone would have this option so be very cautious if you go ahead and order fromthis awful company

1
Date of experience: Jan 22, 2026
Claire Rainton
Absolute shocker of a company

Absolute shocker of a company, complete scammers. Itwm arrived 4 weeks late and nothing like pictures, customer service Absolutely shocking and rude. Refusing me refund saying final sale price, looks like it's been made by a child slave and for less than £2!!! Currently in arguments with them before I go to fraud department to get my money back

1
Date of experience: Jan 21, 2026
Sarah  Pounder
Ordered a coat looks nothing like the…

Ordered a coat looks nothing like the advertisement. Should be reported to trading standards for misleading customers - misrepresentation of products! ALSO TO ADD THEY WANT ME TO PAY A FEFUND FEE OF £20 -£30 FOR THEIR LACK OF TRANSPARENCY AND MISREPRESENTATION!

1
Date of experience: Jan 21, 2026

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More