I placed Order 3141 with Edel Clo on 2 December 2025. At no point during checkout was it made clear that the item would be shipped from China. Had that been disclosed, I would not have ordered, as international returns are slower, more expensive, and far harder to resolve.Their policy states orders are processed within 24–72 hours during peak season. However, tracking showed no courier scan until 11 December, and the parcel was not delivered until 20 December 2025. During this time I received repeated emails saying my parcel was “almost on the way” and “nearly dispatched”, despite there being no courier handover for many days. This created the impression that the parcel was already moving when it wasn’t.When the parcel finally arrived, the item was not as described and of noticeably poor quality compared with the website photos. I provided multiple clear photos to customer service.Despite this, Edel Clo refused to provide a full refund unless I paid £25–£30 to return a £39.95 item internationally, while offering and then withdrawing partial “goodwill” refunds. Under UK consumer law, where goods are misdescribed, the retailer is responsible for return costs, yet they declined to provide a prepaid return label.After weeks of circular emails, I am now proceeding with a dispute through my bank for goods not as described and misleading dispatch information.Based on my experience — undisclosed overseas shipping, delays, poor quality item, and refusal to follow consumer law — I would strongly advise others to be very cautious about ordering from this company.
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