First of all we paid a $1000+ for one night, upon arrival we had to wait in the valet line for about 7 minutes. Horrible valet service, I’m guessing since Nobu and Eden Roc are together, they don’t really know what they are doing. Seems like it was only two valet attendants working. Once me and my husband walked in and checked in, we were informed that the room wasn’t ready, by now it’s 3:15. So my husband asked hoe long will it take, the receptionist didn’t know. So upon waiting they didn’t inform us where the waiting area was or anything. Once we found a seat, we see the valet had our luggage just sitting on the side of the walkway, no tags on the bags or anything. We had to find a manager to accommodate us. Which they didn’t. And it just so happens no rooms are available until 4:00, which is crazy due to the fact that housekeeping has from 12-4 to clean the rooms. This is HORRIBLE service. I have been to Nobu California before and it has way better services. The one in Miami gives Nobu a very bad name I will never be staying here again due to the horrible service.
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