edensprings.co.uk

3.8
3.8 Based on 41 reviews

Welcome to Eden Springs where we put people first in everything we do. As experts in water and coffee solutions, we are dedicated to our customers, ensuring they receive the highest quality products and services tailored to suit their needs. With a robus...

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Average Rating

3.8

/
5

41 Reviews

5 Star
71%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
29%

All Reviews

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Review Time

Wolfgang Clark
Exceptional Support from the Representative!

The representative was outstanding! In my experience with customer support, I couldn't have wished for better assistance. She was attentive, clarified my needs, outlined her actions, followed up in writing, and checked in with me throughout the day.

5
Date of experience: Dec 10, 2025
Maria Cook
Outstanding Customer Care

The representative was fantastic! From my experience with customer service, I couldn't have asked for more. She listened carefully, clarified my needs, explained her actions, followed up in writing, and checked in with me throughout the day.

5
Date of experience: Dec 09, 2025
Maggie Morgan
Order Process Made Simple

Sorting out the order was a breeze, thanks to a very friendly staff member who was eager to assist.

5
Date of experience: Nov 11, 2025
Newt Baker
Disappointing Company

This company struggles with water delivery. They often decide not to deliver, forcing me to call them for rescheduling. They claim to arrange another delivery, but it never happens! This has occurred multiple times, and I’m now looking for a new supplier.

1
Date of experience: Oct 24, 2025
Violette
Unacceptable Situation

As per our previous update from May 29th, the vending machine is still out of order. Staff assure me someone will come to fix it and apologize, but it's frustrating.

1
Date of experience: Oct 22, 2025
Stefan B.
Outstanding Customer Support

The customer service was excellent. My call was answered promptly, and my question was handled efficiently.

5
Date of experience: Oct 22, 2025
Brad
Contract Cancellation Issues

They are not processing the contract cancellation. I recommend avoiding this company.

1
Date of experience: Oct 20, 2025
KrIZzixX63
Fantastic Assistance from the Representative!

5
Date of experience: Oct 17, 2025
Davy Taylor
Unsatisfactory Service

An engineer came to sanitize the machine, spent a brief time working on it, and then asked me to sign his device. When I requested paperwork, he insisted it wasn't necessary, despite my need for documentation for Health and Safety. He argued with me rather than providing a clear explanation.

1
Date of experience: Oct 10, 2025
Thomasina Brown
Incredibly Supportive

The representative was extremely helpful and went above and beyond to resolve my issue.

5
Date of experience: Oct 10, 2025

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Business Details

  • Welcome to Eden Springs where we put people first in everything we do.

    As experts in water and coffee solutions, we are dedicated to our customers, ensuring they receive the highest quality products and services tailored to suit their needs. With a robust nationwide presence alongside localised operations, we guarantee seamless accessibility and swift service wherever our customers operate.

    We all know the importance of healthy hydration, but did you know it can also impact your productivity? Staying well-hydrated has been shown to support both cognitive function and efficiency. By providing your workforce with convenient drinking solutions, you will be supporting their health & improving their work lives!

    At Eden Springs we are committed to supporting both people and the planet. We utilize carbon offsetting to compensate for our impact on the environment. This is why we can proudly call ourselves a certified Carbon Neutral® company since 2010.

    Join us in creating a better tomorrow, one refreshing sip at a time.

    Please note: We are a separate company from the Culligan group. Kafevend is an Eden Springs (UK) Ltd brand.See more

  • email sales@uk.edensprings.com
  • call 08000114531
  • language https://www.edensprings.co.uk

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