I had a burst tyre and booked for a mobile tyre change with Eden Tyres (who are very local to me) via Blackcircle when I purchased my replacement tyre.
The tyre fitting was booked in for Wednesday 4th February between 12.30 and 5pm but no fitter arrived.
I contacted Eden Tyres and Blackcircle who advised I was rescheduled for Thursday 5th February which was confirmed by email.
A little nervous I called Eden tyres to check on Thursday morning and asked for an ETA. I was told the fitter would contact me when he was in his way. Guess what? Another no show.
No phone call. No apology. No update.
I had to contact Black circle to resolve the situation who rebooked with an alternative garage.
Ive still not received any call from Eden Tyres - they clearly don’t value their customers or have a clue about customer service.
AVOID AVOID AVOID.
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Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 25 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs.
Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Leicester, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield.
Call in branch or Book online at www.edentyres.com.See more
