Review Time
ETS, Somercotes, Alfreton.
They were excellent. We called in the morning aas told they'd order in our tyres and had an appointment that afternoon. We arrived a few minutes early but they started as soon as we got there. We went off to the local shop. Then they completed the work quickly and to a high standard and we were off home again. Excellent staff, very friendly and polite too.
Polite notice though, ask the two young men (one driving my car the other stood very close) to be aware of the customer watching them, as they drive the car over their toes, laughing and totally unaware I was stood watching!
I had a burst tyre and booked for a mobile tyre change with Eden Tyres (who are very local to me) via Blackcircle when I purchased my replacement tyre.
The tyre fitting was booked in for Wednesday 4th February between 12.30 and 5pm but no fitter arrived.
I contacted Eden Tyres and Blackcircle who advised I was rescheduled for Thursday 5th February which was confirmed by email.
A little nervous I called Eden tyres to check on Thursday morning and asked for an ETA. I was told the fitter would contact me when he was in his way. Guess what? Another no show.
No phone call. No apology. No update.
I had to contact Black circle to resolve the situation who rebooked with an alternative garage.
Ive still not received any call from Eden Tyres - they clearly don’t value their customers or have a clue about customer service.
AVOID AVOID AVOID.
I booked an online appointment to replace two tyres on my vehicle. Upon arrival, we were pleasantly surprised by the friendliness of the reception staff and mechanics. The tyre change was completed very quickly, and we were back on the road in no time. The pricing was very competitive and fully transparent, so we knew the cost beforehand. Excellent service from a fantastic team.
Scheduled online for two tyres to be replaced on my vehicle. Upon arrival, we were genuinely impressed by the friendliness of the reception team and mechanics. The tyre change was completed in no time, and we were quickly on our way. Prices were very competitive and all-inclusive, so we knew exactly what to expect before arriving. Excellent service from a fantastic team.
Requested a quote from the local branch to replace my vehicle's front suspension springs due to a visible crack (mileage 88k). They completed the work and honored the quoted price, but it took 24 hours instead of the expected two to three hours. I was informed of the timeframe when I dropped it off, but there was no mention of waiting for parts.
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Eden Tyres & Servicing is a family run business established over 40 years ago. We now have 25 garages across the Midlands which provide Tyres, Wheel Alignment, Car Servicing, MOT testing, Air-conditioning, Car Brakes & repairs.
Visit our garages in Derby, Ashby de la Zouch, Burton, Chesterfield, Coalville, Gainsborough, Giltbrook, Hinckley, Leicester, Melton Mowbray, Newark, Nottingham, Oakham, Ripley, Rugby, Somercotes & Sutton in Ashfield.
Call in branch or Book online at www.edentyres.com.See more
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