Moved house recently and I've been trying to submit a final meter reading so that they can refund any monies they owe me. Have tried phoning, texting, email, online chat when it's available - which it almost never is; and WhatsApp, all to no avail. I finally got a response when I cancelled the Direct Debit - an automated email telling me that I need to set up a new Direct debit in the next 7 days. I can only assume that their "Award winning Customer Service team" wins awards for things that don't actually involve serving any customers.
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