Review Time
A year ago, I purchased a flat, and to my surprise, last month I received a bill from EDF indicating an "uncoverable debt" that supposedly dates back to the previous owners. After receiving the bill I wrote to their customer service, but I received no response.Today, I just received the same bill again, which is frustrating, stressful and time-wasting for me.I expected better from a major energy provider.
The customer service is shocking. We have waited and requested for our building to be reenergised for 10 months. We have had to go as far the energy ombudsman to resolve the matter. We are waiting for a reply from EDF. Emails are ignored, it is impossible to speak to someone who will help I don’t know how they can run a large operation like this
My screen isn't working hasn't been for a while . It randomly mite come on if I twidle wire. Something must be loose inside I've told edf so many times . And when it was on as soon as you touch it it goes off .I've been told I can't have a new one which is ridiculous seeing that I pay for it every day. It doesn't work I sent videos it's got worse . I was told put it 5 meters from meter outside front door why I don't know made no difference. I'm very frustrated as if I need emergency etc I can't press my screen as won't come on I've pulled plug many times sat in dark twiddling it left and right fed up . I need a new one .if I'm told a second time no I will take further action as this is ridiculous .It doesn't work .The screen doesn't come on If it does it's until you touch it again . I'd love some help please Thankyou
NOW 4.40pm Thursday 10th JULY!!! NOW MY 9th CONTACT!! !with not even an acknowledgement!! DISGRACEFUL CONDUCT EDF!!!! I SEND MY MONTHLY READING FOR BOTH GAS & ELECTRIC on the 30th of each month. As normal I sent it. Since then I have requested MULTIPLE TIME FOR EDF TO SEND ME MY DETAILED BILL. (I ALWAYS PAY ON THE NEXT 6th or 7th of the month. I HAVE THE CASH TO PAY BUT AM NOW BEING IGNORED!.EDF TRIED THIS BEFORE * CAused me to nearly have a mental breakdown with the actions they took. MY BILL FOR JUNE HAS STILL NOT BEEN SENT !! They even on 1st JULY said they sent it. THEY DID NOT!! I NOW FEEL THIS BECOMING VERY UNHEALTHY & AS A UK 70 year old pensioner with hear troubles they are casing me more continues mental stress!> After now 9 emails sent by me on WHATSAPP * to theur contact helloETC @ EDF ETC thet refuse to even send me any replies. ALL MY DETAILS HAVE BEEN SHOWN SO THEY HAVE ABSOLUTLY NO REASONE TO DO THIS!! I AL:SO SEND THESE ON MY PC ..ARE SHOWN & THIS IS A PC.NOT A MOBILE!THIS IS NOW DISGRACEFUL CONDUCT!! ALSO AVOIDING REPLYING!! I HAVE NOW ALSO SENT THIS TO THE SCOTTISH C.A.B. YET AGAIN NO CONTACT & NO REPLY!!! DISGRACEFUL CUSTOMER SERVICE!! SO EDF WHERE IS MY DETAILED JUNE BILL!!!!!I AM READY TO PAY BUT WANT TO SEE MY BILL!!! O(H & MY A/C IS SHOWN!! JUST WHAT ARE YOU PLAYING AT ??????????......…ANYONE THERE EDF????Date of experience: July 10, 2025
YET AGAIN EDF HAVE FAILED TO SEND ME MY MONTHLY BILL!!! DETAILS MY A/C A/ NUMBER SUPPLIED AS WAS MY FULL DETAILS EDF EVEN STATE ON MY FILE THEY SENT MY BILL ON 01/07/25 RUBBISH!! NOT repeat NOT SENT!! I HAVE REQUESTED THIS 4 times now!! EDF SEND THIS NOW! I HAVE NO INTENTION OF PAYING UNTIL I GET MY DETAILED BILL FOR JUNE 2025.. THIS IS NOW BECOMING THE NORMAL!! DISGUSTING/DISGRACEFUL ACTIONS YES AGAIN. THIS WILL NOW GO ON TRUST PILOT!!
Had moved out from proir address over a year ago only to get an email today stating i owe 1078 pounds for outstanding gas charges. I had given them meter reading on day i moved in plus every 2 months minimum and again when i moved out. They took 3 months to refund me for over payment and then send 2 emails demanding another payment as they had admitted they made a mistake. total bill for gas alone is in excess of 2000 pounds for a one bed apartment for a guy who is at at work all day. A year on my new flat gas is only 50 a month. company is a massive rip off!!!!!! added up what they claim i used in a year and its over 40,000 kwh its 6 times the average usage for a UK home. the account have deleted all my meter recordings from the time i was there
Moved house recently and I've been trying to submit a final meter reading so that they can refund any monies they owe me. Have tried phoning, texting, email, online chat when it's available - which it almost never is; and WhatsApp, all to no avail. I finally got a response when I cancelled the Direct Debit - an automated email telling me that I need to set up a new Direct debit in the next 7 days. I can only assume that their "Award winning Customer Service team" wins awards for things that don't actually involve serving any customers.
Gave me a late mark on my credit file without any prior communication or letter / email !!! they had my email address and I was already in VERY ACTIVE communication with Claire in regards to my bills, trying to understand the different tariffs and if my bills were correct as they were estimated. I'd just moved into a property and wanted to ensure i was only paying what I owed. I would have just paid it if they would have told me this but no, received absolutely nothing from them.
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