Gave me a late mark on my credit file without any prior communication or letter / email !!! they had my email address and I was already in VERY ACTIVE communication with Claire in regards to my bills, trying to understand the different tariffs and if my bills were correct as they were estimated. I'd just moved into a property and wanted to ensure i was only paying what I owed. I would have just paid it if they would have told me this but no, received absolutely nothing from them.
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