Owen was a breath of fresh air after the most frustrating of conversations totalling 10 hours of my life over the last 2 weeks with disaster after disaster of agent not understanding the situation and being rude and dismissive, Owen was polite, helpful and most importantly competent and helpful. He was able to understand the situation and undo the errors of EDF advisers in just 30 minutes. Could not be more thankful that Owen answered my call today, thank you.
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