It was refreshing to speak with a real person after the automated phone system failed to recognize my account number, rather than being told to try again or go online. The representative guided me through setting up an online account, which I had previously struggled with. She was patient, kind, and supportive, easing the stress of a frustrating situation. I’m hopeful that I can now get information from the service without issues, and I appreciate knowing that I can always reach out to someone if needed. For someone who finds online technology challenging, this was very reassuring. Thank you!
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