I rang and spoke to Martin (17c) with regards to no longer receiving monthly bills since the installation of my new smart meters.Firstly, I would like to say that Martin was very courteous in his manner. It was also helpful that I only had to confirm my phone number and email address and not the usual numerous security questions etc. I did ask Martin about that, and the phone number I was calling on matched their records, so automatically brought up my details, very impressive.I held for a few minutes and Martin informed me of the issue and sent me an email requesting a photo of the meters. He said that once I replied, then he personally would deal with resolving my reinstatement of monthly bills. Which I was also impressed with, as normally these things go into a central inbox and other staff members pick it up.I can only give a 5 star rating to Martin and the ease of dealing with EDF's customer service experience. Plus, I was not on hold initially for very long before being put through to Martin.
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