Energy provision was fine but the overall customer experience was poor. We tried to get a smart meter fitted for over a year - they sent many messages about booking a time but there were never available slots. When we eventually got a booking they were late so it didn't happen, the second appt they just didn't show up. Call wait times to resolve these things are quite long, although there are real people on the end who do try to help. We switched today as a result of the above so hopefully useful feedback in improving the customer experience for others
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