Submitted my meter readings via email. It was shortly after the requested time. A staff member (Vincent) from their customer service team got back to me acknowledging receiving my readings the same day. I have been with EDF a few months now. From the start I was very impressed with not only their customer service (staff have been polite and helpful) but also good value tariff and flexibility with payment arrangements. Bills are clearly laid out and they keep you properly informed of cheapest overall tariff options. Would definitely recommend EDF Energy.
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