Complaint Reference: 588681Account Number: A-A1EF9974I have been dealing with EDF Business for almost 3 months now regarding an ongoing meter issue which is causing me to be billed far more than the energy I am actually using. Despite raising a formal complaint all I keep receiving are automated replies stating “the metering team will be in touch” yet nobody ever contacts me or provides any real update or resolution.I have chased multiple times and the response is always the same, with no progress, no communication, and no support. For a business customer, this level of service is completely unacceptable. I am left overpaying for energy while EDF continue to ignore the problem.At this point I strongly advise others to avoid EDF Business where possible. I will now be escalating this matter further with the energy ombudsman, as EDF have made no genuine effort to resolve or even properly address the issue.Very disappointing experience.
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