I explained to Louel the electricity smart reading was in the gas meter reading box. Louel told me to add the manual gas reading into the electricity reading box. I wouldn't as the billing would be incorrect. In the end, he cancelled the smart meter reading. When I checked online, it showed my mum had moved out?? This is the 2nd call after speaking to Pauline and the line went dead.I've ended up ringing back a 3rd time after travelling to my mother's to check the supply wasn't cut off.I suggest EDF employ people who understand what people are asking and can do the job.
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