I’ve never experienced anything like this with an energy company. EDF billed me on a de-energised supply, used two different supply numbers that didn’t match the network operator’s records, and failed for over a year to update ECOES — meaning I couldn’t switch supplier or even get a contract. Every bill was on deemed rates because EDF’s own system errors blocked me.I submitted multiple Subject Access Requests and EDF repeatedly withheld crucial data, including missing D-flows, incorrect registration details, and incomplete MPAN information. Several suppliers confirmed the same: the MPAN was still showing as de-energised, even after EDF physically re-energised it.The Ombudsman confirmed EDF failed to update the national database, yet EDF still hasn’t corrected the root problem or provided the missing evidence.Dealing with EDF has caused months of stress, wasted time, financial loss, and a complete breakdown in trust.I would strongly caution anyone before joining EDF if their data is wrong, you are the one who suffers. No one has been held accountable for the hell they are continuing to put me through.
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