Having paid my bill via the phone and got confirmation that payment had gone through. I was contacted by my bank informing me that someone at EDF was trying to put through 3 additional requests for payments of £200 each. Luckily enough the bank stopped them. I contacted EDF to raise a complaint and provided them with all the details the bank sent me and was told by EDF that they would get back to me as they take internal fraud very seriously...Right.... I have now chased 3 times to establish what happened and....they say someone will call you as a matter of urgency....but nobody calls you back......They are probably too busy partying to the hold music to care about customer complaints....
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