Scott was really helpful when I rang EDF. I'd received an email saying they were reducing my monthly direct debit by about £24, which seemed ridiculous as it was November and I was obviously going to use more electricity during the winter. I asked to keep my payment at the higher rate, which Scott immediately agreed to. He was very efficient, polite and spoke clearly. I'm elderly and use hearing aids, and I normally dread phoning large companies. Thank you Scott!
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