I had an excellent experience with Mark on the phone this morning. I recently moved to a new county and needed an up-to-date bill covering the period from when I moved in, but I wasn’t due to receive my next bill for another two months. Mark patiently went through the meter readings, located all the relevant details, and emailed the bill to me while we were still on the call. This has enabled me to prove my residency and apply for a school place for my children in time. He was also very professional and pleasant to speak with throughout the call.
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