Following a problem, where our organisation was not billed for 9 months of energy use, being resolved we were presented with a large invoice which would have a significant impact on our cash flow.We contacted the EDF small business team to help set up a repayment plan to alleviate the cash flow issue. After some initial problems with settling the 50% payment our case was passed to the complaint handler, Rica. Thanks to Rica the repayment plan has been implemented to satisfactorily and efficiently.
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