EDF informed me my direct debit was increasing. I didn’t agree with the new monthly payment. I tried online to increase it slightly, but it would only allow me to increase it more than I wanted. I rang up and was quickly speaking to a lady who understood my problem. She agreed to increase it slightly, to my figure, and was very helpful. Usually you wait in a long queue, but well done EDF.
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We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
