I want to give a massive thank you to Tracey from EDF Energy. She was sooo helpful, incredibly patient, and such a gentle, understanding person.We had been without electricity for over two months, and no one else had managed to help us properly. But the moment I spoke with Tracey, everything changed. She told me she would call me back — and unlike other companies or clerks, she actually did. Not just once, but throughout the whole process, guiding us step by step with genuine care and patience.Because of her, our electricity was sorted the very same day.Thank you so much, Tracey. You truly made a huge difference for us today. 🙏💛
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